Our approach to holding and using your data
Our contact details
Name: Isabel’s Voice
Address: 15 Downs Road, Gravesend, Kent, DA13 9HA
Phone Number: 07951141379
The types of information we have about you
We currently collect and process the following information:
How we get the information and why we have it (the legal basis)
Most of the personal information we process is provided to us directly by you for one of the
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for
processing this information are:
What we do with the information
We will never share your information with any third party organisation.
We will never sell your information or data.
We will work hard to safeguard your information through security policies and protocols.
We use the information that you have given us in order to:
How we store the information
Your information is securely stored at 15 Downs Road, as outlined in contact details above.
We keep names, addresses, telephone numbers, e-mail addresses for the current calendar
year when you give us your information and then for five calendar years. After that date we
will give you the option to consent for another five years, or will then dispose your
information by deleting it from our electronic records in the January after the expiry date of
the information that we hold about you.
If you kindly make a donation to Isabel’s Voice using our card payment processing partner
by credit/debit card, we will never have receipt of those details and will not hold them on
our systems. You will be bound by the terms and conditions as laid out by the Charities Aid
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information,
please write to us using the details at the top of this Privacy Notice.
Your right to rectification - You have the right to ask us to rectify information you think is
inaccurate. You also have the right to ask us to complete information you think is
Your right to erasure - You have the right to ask us to erase your personal information in
certain circumstances. We will delete your personal data unless there is a legal requirement
to retain it (e.g. company law).
Your right to restriction of processing - You have the right to ask us to restrict the
processing of your information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of
your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the information
you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we
have one month to respond to you.
Please contact us at the contact details above if you wish to make a request.
How to complain
Initially, contact Data Protection at Isabel’s Voice, 15 Downs Road, Istead Rise, Gravesend,
Kent, DA13 9HA, or by e-mail to firstname.lastname@example.org
You can also complain to the ICO (Information Commissioner’s Office) if you are unhappy
with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
Occasionally, we may amend this Privacy Notice if our internal processes change or
legislation is amended. If we hold your data and you wish to be made aware of these
changes, please inform us using the contact details above and we will ensure that we will