Privacy Policy

Isabel's Voice Privacy Notice

Our approach to holding and using your data

Our contact details

Name: Isabel’s Voice
Address: 15 Downs Road, Gravesend, Kent, DA13 9HA
Phone Number: 07951141379

The types of information we have about you
We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name, address and
    contact details)
  • E-mail address
  • Personal identifiers, emergency information and bank account details of employees or
    trustees who work for Isabel’s Voice
  • For people or organisations who kindly donate to us, we will keep a record of personal
    identifiers, and the amount donated. For larger organisations we will also keep details
    company details for the purposes of due diligence.

How we get the information and why we have it (the legal basis)
Most of the personal information we process is provided to us directly by you for one of the
following reasons:

  • you have asked us a question through our Contact Us page on our on our website and
    you have supplied your name and e-mail address
  • If you send us an e-mail through any other means apart from our website, we will collect
    your name and e-mail address
  • If you are a trustee or employee of Isabel’s we will hold your information whilst you
    work for our organisation
  • You always have the right to withdraw your consent for us to hold your information
  • It is necessary for conformity with a legal obligation to which we have to deliver: where
    we are obligated to retain specific records, such as health and safety; the prevention of
    crime; safeguarding; for tax reasons (such as those related to Gift Aid donations) and to
    undertake due diligence procedures before we accept donations, aligned to the rules of
    the Charity Commission; or entering certain relationships with other organisations.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for
processing this information are:

  1. Your consent. You are able to remove your consent at any time. You can do this by
    contacting Isabel’s Voice at the contact details above
  2. We have a legitimate interest.

What we do with the information

We will never share your information with any third party organisation.
We will never sell your information or data.
We will work hard to safeguard your information through security policies and protocols.
We use the information that you have given us in order to:

  • Promote our campaigns to enhance the outcomes for Children in Care (CIC) and
    Care Leavers
  • Clarify what entitlement CIC and Care Leavers have

How we store the information

Your information is securely stored at 15 Downs Road, as outlined in contact details above.

We keep names, addresses, telephone numbers, e-mail addresses for the current calendar
year when you give us your information and then for five calendar years. After that date we
will give you the option to consent for another five years, or will then dispose your
information by deleting it from our electronic records in the January after the expiry date of
the information that we hold about you.

If you kindly make a donation to Isabel’s Voice using our card payment processing partner
by credit/debit card, we will never have receipt of those details and will not hold them on
our systems. You will be bound by the terms and conditions as laid out by the Charities Aid
Foundation (CAF).

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information,
please write to us using the details at the top of this Privacy Notice.
Your right to rectification - You have the right to ask us to rectify information you think is
inaccurate. You also have the right to ask us to complete information you think is
Your right to erasure - You have the right to ask us to erase your personal information in
certain circumstances. We will delete your personal data unless there is a legal requirement
to retain it (e.g. company law).
Your right to restriction of processing - You have the right to ask us to restrict the
processing of your information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of
your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the information
you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we
have one month to respond to you.

Please contact us at the contact details above if you wish to make a request.

How to complain

Initially, contact Data Protection at Isabel’s Voice, 15 Downs Road, Istead Rise, Gravesend,
Kent, DA13 9HA, or by e-mail to

You can also complain to the ICO (Information Commissioner’s Office) if you are unhappy
with how we have used your data.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Helpline number: 0303 123 1113

Occasionally, we may amend this Privacy Notice if our internal processes change or
legislation is amended. If we hold your data and you wish to be made aware of these
changes, please inform us using the contact details above and we will ensure that we will
notify you.

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